Need immediate assistance? Knowing how to get help from us is essential. Here's how we can help to resolve problems about your stay.

Visit the Help Centre to find answers to common issues, including information about:

Example: Difficulty finding available dates, Error during the booking process, Need to modify reservation dates

Example: Trouble sending or receiving messages, Issues with the Anystay messaging system, Miscommunication with the Host

Example: Listing inaccuracies or discrepancies, Amenities not as described, Property cleanliness concerns

Examples: Failed payments or authorizations, Incorrect charges on your payment method, Issues with payment processing and enquries about your refund eligibility or disputes requiring mediation.

Examples: Unforeseen circumstances requiring a cancellation, Assistance with the cancellation policy, Disputes over cancellation fees

Anystay's app offers a user-friendly interface for reporting issues. Navigate to button on the bottom right of your screen to prompt the support chat.

Or

You can alternatively get in touch with us via your email.