As a guest, understanding how to manage your payments is essential for a smooth and secure booking experience. This guide will walk you through the steps to efficiently handle your payments, along with instructions on requesting a refund when necessary.

Managing your payments on Anystay is a straightforward and transparent process, follow these steps to ensure accuracy and security. Confirmation of each payment made by you will be promptly sent to your email address following your transactions.

Once you've submitted your refund request, wait for your host's response. Host's have a 24 hour timeframe to respond to refund requests.

If you and the host are unable to reach an agreement, Anystay's customer support can step in to mediate and facilitate a resolution.

You can track the status of your refund request in the same "Stays" section where you initially made your booking. This provides transparency throughout the process.