Need immediate assistance? Encountering technical challenges during your Anystay journey can be frustrating, but knowing how to navigate and seek assistance is essential. Below is a guide on when, why, and how we can work together to resolve issues and resume your Hosting journey!

Clearly communicating your concerns or issues with your Guest is usually the quickest and smoothest way to resolve an issue with your listing or reservation.

Visit the Help Centre to find answers to common issues, including information about:

Examples: Difficulty finding available dates, Error during the booking process, Need to modify reservation dates

Examples: Trouble sending or receiving messages, Issues with the Anystay messaging system, Miscommunication with the Host

Examples: Difficulty accessing or updating your account, Profile information inaccuracies, Forgotten password or login issues

Examples: Listing inaccuracies or discrepancies, Amenities not as described, Property cleanliness concerns

If unable to find solutions for these issues through Anystay's Help Centre, then you can communicate any issues with us through In-App Reporting.

Anystay's app offers a user-friendly interface for reporting issues. Navigate to the "Help" or "Support" section to access the reporting platform.

Prompt Reporting: Report issues promptly after their occurrence. Anystay's support teams are equipped to address concerns more efficiently when notified promptly.

Detailed Descriptions: When reporting an issue, provide thorough and clear descriptions. Include specific dates, times, and any actions leading up to the problem. This information assists support teams in understanding the issue comprehensively.

Attach Supporting Evidence: Enhance your report by attaching screenshots or photos illustrating the problem. Visual aids offer clarity and assist support teams in identifying and resolving the issue promptly.