Effectively managing refund requests is essential for a positive hosting experience. Ensure your preferred refund policy is set. When handling a refund request, clear and respectful communication is key to a better guest experience.
Refund your Guest
Go to the booking you want to refund
Click Manage payout
Click Refund
Select a reason that best describes your refund
Enter the refund amount and add a message for your guest
Refund requests
Knowing how to navigate the refund process is a crucial aspect of your hosting experience. When a refund request arises, you are expected to communicate respectfully with guests and assess the validity of your guest's claim within 24 hours. Once you have made a decision, you can choose to refund your or decline without penalty.