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Pre-booking: Prior to booking, respond promptly to inquiries and provide comprehensive information about your listing. Clear communication at this stage sets the foundation for a positive experience.

Check-in: Communicate clearly about check-in procedures and, if possible, personally welcome guests. Provide information about the property's amenities and any additional details that enhance their arrival experience.

During the stay: Be available for questions or assistance during the guest's stay. Proactively check in to ensure their comfort and address any concerns promptly, fostering a sense of security and care.

Check-out instructions: Clearly communicate check-out procedures and any expectations for leaving the property. Provide information on how to return keys or access codes, wrapping up the guest's stay smoothly.

Post stay: Follow up with a thank-you message and, if appropriate, request feedback. This post-stay communication shows appreciation for their visit and demonstrates your commitment to continuous improvement

Timely responses: Respond promptly to guest inquiries and messages. Timely communication instills confidence and sets a positive tone for the entire hosting experience.

Clear and concise messaging: Ensure your messages are clear and concise. Provide essential information and details without overwhelming guests, facilitating better understanding.

Set expectations: Communicate expectations clearly, from check-in procedures to house rules. This minimizes surprises and helps guests feel more at ease during their stay.

Personalization: Add a personal touch to your communication. Address guests by name and tailor messages to their specific needs or preferences, creating a more personalized experience.

Be approachable: Foster an approachable atmosphere. Encourage guests to reach out with questions or concerns, emphasizing your commitment to their comfort and satisfaction.